Privacy Policy

Last updated: May 12, 2026

Titan Walk-In Coolers ("Titan," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to titanwalkincoolers.ca and any related services we provide.

Information We Collect

We collect personal information that you provide to us directly when you:

Request a quote, estimate, or consultation through our website forms or by phone
Contact us by email or phone with service requests, questions, or feedback
Engage us for installation, repair, maintenance, removal, or relocation services

The information we typically collect includes your name, business name, email address, phone number, service address, and details about your project or service request.

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, device information, pages viewed, and approximate location. This is collected through standard web analytics and cookies.

How We Use Your Information

We use the personal information we collect to:

Provide quotes, estimates, and respond to your requests
Schedule, perform, and follow up on installation, repair, and maintenance services
Send you service updates, appointment confirmations, and invoices
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
Send occasional marketing communications about our services (you can opt out at any time)

How We Share Your Information

We do not sell your personal information. We share it only as follows:

Service providers we rely on to operate our business, such as payment processors, email and CRM tools, scheduling software, and our website host (Squarespace). These providers are bound to use the information only to perform services for us.
Subcontractors we engage to help complete installation, repair, or relocation work — only the information they need to do the job.
Legal authorities when required by law, court order, or to protect the rights, safety, or property of Titan, our customers, or others.

Cookies and Analytics

Our website uses cookies and similar technologies. Cookies help the site function, remember your preferences, and let us understand how visitors use the site so we can improve it. Squarespace, our website host, sets some essential cookies automatically. We may also use third-party analytics tools such as Google Analytics.

You can disable cookies through your browser settings, though some parts of the site may not work properly without them.

Data Retention

We keep your personal information only as long as we need it for the purposes described in this policy, or as required by law (for example, tax and accounting records). When information is no longer needed, we securely delete or anonymise it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, use, or disclosure. No system is perfectly secure, but we work to keep your information safe.

Your Rights

If you live in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

Access — you can ask what personal information we hold about you
Correction — you can ask us to fix information that is inaccurate
Withdrawal of consent — you can ask us to stop using your information for marketing or other optional purposes
Complaint — you can complain to the Office of the Privacy Commissioner of Canada if you believe we've handled your information improperly

To exercise any of these rights, contact us using the details below.

Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. Material changes will be communicated through our website.